Returns & Cancellations
SHIPPING POLICY
Compliance Edge Knives ships all products domestically and internationally via USPS. Tracking information will be emailed to you once your order has shipped. Customers are responsible for ensuring that items may be legally purchased, possessed, imported, and delivered to the shipping destination. We may cancel or refuse orders where legal restrictions, carrier rules, or export/import issues apply.
Once a package has been accepted by the shipping carrier, Compliance Edge Knives is not responsible for lost, stolen, missing, misdelivered, or damaged packages, including packages that are shown by the carrier as delivered but cannot be located.
We offer insured shipping with signature confirmation at checkout and strongly recommend that all customers select this option. Customers who decline insured shipping and signature confirmation assume the risk of loss, theft, or damage after the package has been accepted by the carrier. If insured shipping is selected and an eligible package is lost or damaged in transit, please contact us and we will assist with the applicable insurance or carrier claim.
RETURNS, REFUNDS & CANCELLATIONS
Unshipped orders may be cancelled within 24 hours of purchase for a full refund. Cancellations requested more than 24 hours after purchase, but before the order has shipped, are subject to a 5% cancellation fee.
Returns are accepted within 7 business days of delivery. Returned products must include all original accessories and components.
All approved returns will incur a 5% deduction from the refund to cover payment-processing costs. Original shipping charges are non-refundable, and customers are responsible for return shipping costs. Customers who prefer to avoid the 5% deduction may elect to receive 100% of the eligible refund amount as store credit instead.
We are happy to provide a prepaid return shipping label upon request. The cost of the return shipping label will be deducted from the customer's refund.
Products returned with obvious signs of use, wear, damage, missing components, or other conditions that prevent the product from being resold as new may be subject to a restocking fee of up to 25%, depending on the condition of the returned product.
Custom products, special orders, products sold “as is” or “used,” and other products specifically identified as non-returnable are not eligible for return.
If a returned product is determined to have a valid warranty issue or manufacturing defect, the 5% deduction and any applicable restocking fee will be waived and a full refund, including applicable shipping costs, will be issued.
CUSTOM ORDERS
Our custom ordered knives are made specially for you, are one of a kind, and therefore, cannot be returned or cancelled once your order is in process. This includes any custom engraving.
REFUNDS (if applicable)
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within 30 days. Shipping will not be refunded.
LATE or MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@complianceedgeknives.com.
EXCHANGES (if applicable)
Due to the nature of having limited release drops, we do not accept exchanges.
GOODWILL REFUNDS FOR COURSES
While Compliance Edge Knives LLC maintains a no-refund policy for digital Courses, which grant lifetime access to the content, we understand that occasionally things don’t work out. If you are genuinely unsatisfied with the Course, please contact us within 5 days of purchase. We will review your situation and may offer a goodwill refund at our sole discretion. This is not guaranteed and will be considered on a case-by-case basis.
COURSE ACCESS
Access to digital course content is limited to the original purchaser only. Sharing your login credentials or granting access to others is strictly prohibited and may result in account termination without refund.