Returns & Cancellations
Compliance Edge Knives ships all product domestically via USPS. The tracking number will be emailed to you once your order has shipped. International shipping, may be done via UPS or DHL.
RETURNS, REFUNDS & CANCELLATIONS
Any unshipped orders cancelled within 24 hours of purchase will be issued a full refund. Any order cancelled after 24 hours, which still falls within the estimated ship/production time, will be subject to a 10% cancellation fee. Orders that have been delivered, are unused and in the original sealed packaging, and do not void warranty can be returned, will be subject to a 15% restocking fee. If the unused product’s packaging has been opened or damaged, the product can be returned while subject to a 25% restocking fee. The return must include all accessories, manuals, documentation, and registration shipped with the original product. You must return the item(s) within 7 business days of your purchase. Shipping charges and/or shipping costs are not subject to refunds. We do not provide shipping labels for returns. Products that are not subject to returns are custom figured products, used products, special orders, and products sold “as is” or “used.” If the product is sent back and is determined to have a warranty issue, a full refund will be issued.
To complete your return, please contact us for an RA Form that must be completed and sent back with your item. Products sent without an RA Form will not be accepted. Please do not send your purchase back to the manufacturer without notification.
Our custom ordered knives are made specially for you, are one of a kind, and therefore, cannot be returned or cancelled once your order is in process. This includes any custom engraving.
REFUNDS (if applicable)
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within 30 days. Shipping will not be refunded.
LATE or MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
EXCHANGES (if applicable)
Due to the nature of having limited release drops, we do not accept exchanges.
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